Resolving disputes hasn’t always been easy, and you made it clear it needed to change. Your feedback triggered many policy enhancements that will enable simpler disputes management and fewer Chargebacks.
In fact, Small Merchants saw a reduction of approximately 11% in disputes and have saved over $5MM in Chargebacks during the first 3 months after all of the disputes policy enhancements made by American Express in 2016 went into effect1.
The number of times a dispute can be raised on the same charge will be limited to two (2) in most cases.
Now, in most cases,2 you may see significantly fewer Chargebacks 120 days after the Transaction date.
We reduced the number of low-dollar Chargebacks you see.
You will no longer see Chargebacks for missing signature on Card Member fraud claims, but we still require that you capture signature.
One of the most common reasons for a dispute is the Card Member not recognizing a charge on their statement. Let’s confirm your business information is accurate and recognizable to your customers.Update Info