Resolving disputes hasn’t always been easy, and you made it clear it needed to change. Your feedback triggered many policy enhancements that will enable simpler disputes management and fewer Chargebacks.
The number of times a dispute can be raised on the same charge will be limited to two (2) in most cases.
Now, in most cases,1 you may see significantly fewer Chargebacks 120 days after the Transaction date.
We’re reducing the number of low-dollar Chargebacks you see.
You will no longer see Chargebacks for missing signature on Card Member fraud claims, but we still require that you capture signature.
These simple changes could eliminate as many as 450,000 disputes and $23 million in Chargebacks compared to 2015.2
One of the most common reasons for a dispute is the Card Member not recognizing a charge on their statement. Let’s confirm your business information is accurate and recognizable to your customers.Update Info